Infrastructure issues

Incident Report for CEX.IO Prime

Resolved

This incident has been resolved.

Posted May 16, 2023 - 14:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 16, 2023 - 14:20 UTC

Investigating

We are currently investigating this issue.

Posted May 16, 2023 - 14:10 UTC

This incident affected: API (WebSocket, REST, FIX 4.4), Client’s Support (API documentation, Help Centre), CEX.IO Prime Liquidity - Website (Website availability, Login, Trading, Market Data, TradingView, Account Info, Deposits, Withdrawals, Internal Transfers, Order History, Account Status, Finance History, Reports, Api Key Management, User Management, Account Activities), and Liquidity Pool.